NDIS hospital discharge support in Melbourne
Leave hospital with a plan – and the right support waiting for you at home.
- Registered NDIS provider
- 24/7 support
- We come to you
In short
Hospital discharge support helps NDIS participants move safely from hospital to home or supported accommodation. We work with you, your family and the hospital team to plan the move, so care, equipment and services are in place when you leave.
Who it’s for
- NDIS participants getting ready to leave hospital
- Families who want help planning a safe return home
- Hospital discharge planners, social workers and support coordinators
- People whose support needs have changed after a hospital stay
What’s included
From hospital bed to home, step by step.
Leaving hospital can feel overwhelming. We help organise what you need:
Discharge planning
We work with the hospital team so supports, equipment and services are arranged before you leave.
In-home recovery support
Personal care and practical help while you recover in your own home.
Home nursing
Registered nurses for wound care, medication management and more, if you need them.
Daily living help
Help with personal care, household tasks, mobility and getting back into your routines.
Extra support early on
More support in the first days and weeks, then adjusted as you get stronger.
Linking your supports
We keep your support coordinator, family and health professionals in the loop.
For hospital and health teams
Referring someone to us.
Hospital discharge planners, social workers and support coordinators can contact us directly by phone or email. Please get in touch as early as possible before the planned discharge date, so we can plan together.
Hospital Discharge guide
Hospital Discharge: what you need to know.
Clear answers to the questions people ask us most, so you can make an informed choice.
On this page
Talk to our team
Questions about hospital discharge? Call or WhatsApp us. We’ll check what your plan covers.
01
How the NDIS helps when you’re in hospital.
Let the NDIS know when you go into hospital. With your consent, hospital staff can also tell the NDIA. The NDIA has staff who work with hospitals to share information and help plan your discharge.
If your support needs have changed, your plan may need to change too. You can usually keep your support coordinator or recovery coach while you’re in hospital, so they can help get things ready for when you leave.
02
A discharge checklist for families.
Before the discharge date, it helps to check:
- Is the discharge date confirmed, and who is picking you up?
- Are medications, scripts and any changes explained?
- Is equipment – like a shower chair, hospital bed or hoist – ordered and delivered?
- Is the home safe and easy to move around?
- Are follow-up appointments booked?
- Who is supporting you on the first night and in the first week?
- Do the NDIA and your support coordinator know about the discharge?
We’re happy to work through this list with you and the hospital team.
Not sure where to start?
Tell us what you need. We’ll explain your options for hospital discharge and check what your NDIS plan can cover.
03
When you can’t go straight home.
Sometimes home isn’t ready – maybe modifications are still being done, or you’re waiting for a new long-term home. Short-term or medium-term accommodation can bridge the gap, with support included. If you need a home built for very high support needs, read about Specialist Disability Accommodation (SDA).
04
The first weeks at home.
Many people need more support in the first days and weeks after hospital, then less as they get stronger. We review your support as you recover and adjust it with you. If you still need wound care or help with medications, our registered nurses can visit at home.
NDIS funding
How it’s funded.
If you’re an NDIS participant, support after leaving hospital may be funded through your plan when it relates to your disability. If your needs have changed a lot, you may need a plan variation or a plan reassessment – we can explain the options and help you get started.
New to the NDIS? Read how the NDIS works. Need this support added to your plan? See changing your NDIS plan, or talk to your support coordinator.
Why Timeless Services VIC
What you can expect from us.
Planning ahead
We start planning before you leave hospital, not after.
Support from day one
The aim is for support to be ready when you get home.
Nursing on the team
Our registered nurses can help if you still need nursing care.
How it works
Getting started is simple.
Four easy steps. No pressure, and no question is too small.
01
Get in touch
Call us, send a WhatsApp message or fill in our enquiry form. Tell us a little about what you’re looking for.
02
Have a chat
We listen to your goals, your routine and what’s working – or not working – for you right now.
03
Plan together
We explain your options clearly and how our support can fit with your NDIS plan.
04
Start support
Support starts when you’re ready, at the times and places that suit you.
FAQ
Hospital Discharge: your questions.
Still not sure? Call us or send a message and we’ll help you work it out.
When should we contact you?
As early as possible – ideally as soon as a discharge date is being discussed. That gives us time to plan the right support.
Can hospital staff refer someone to you?
Yes. Discharge planners, social workers and support coordinators can call or email us directly.
Can I go to supported accommodation after hospital instead of home?
Sometimes that’s the safest option. We offer short-term and medium-term accommodation, and we can talk through what suits your situation and your plan.
What if my needs have changed since my plan was made?
Your plan may need to change. We can explain the difference between a plan variation and a plan reassessment and help you take the next step.
Does the NDIS fund support while I’m still in hospital?
Hospital staff generally provide your care while you’re in hospital. In some situations, such as complex communication needs or behaviours of concern, the NDIS may fund disability supports during a stay. Your support coordinator or recovery coach can usually keep working with you.
What if my equipment or home modifications aren’t ready?
Short-term or medium-term accommodation may help while you wait. We can talk through the options with you and your support coordinator.
Who should tell the NDIA I’m in hospital?
You, your family or your support coordinator can tell the NDIA. With your consent, hospital staff can tell them too.
Where we work
Hospital Discharge across Melbourne.
Hospital Discharge is available in all the areas we serve, and our team comes to you.
Related services
You might also need.
Home Nursing
Registered nurses for wound care, continence, stoma assessment and medication management at home.
Learn more
Personal Care
Respectful help with showering, dressing, grooming and other daily routines.
Learn more
Accommodation
Short-term, medium-term and respite accommodation when you need somewhere to stay.
Learn more
Last updated:
Let’s talk about the support you need.
Call us, message us on WhatsApp or send an enquiry. Our office is open Monday to Friday, 10 am to 5:30 pm.
Contact us
Send an enquiry.
Tell us a little about what you need. A friendly member of our team will get back to you during business hours.
Outside office hours? Send us an enquiry and our office team will reply during business hours. In an emergency, call 000.
Call us+61 449 982 584
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24/7 supportHelp is available around the clock for the participants we support.