Effective Date: 10 July 2026
At Timeless Services Vic, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or access our NDIS services.
Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential address
- Date of birth
- NDIS participant information
- Emergency contact details
- Information about your support needs
- Medical or health information where required to deliver our services
- Any additional information you choose to provide
When you use our website, we may also collect technical information such as your IP address, browser type, device information, pages visited and website usage through cookies and analytics tools.
How We Collect Information
We may collect your personal information when you:
- Complete an enquiry form on our website
- Submit a Google Ads Lead Form
- Contact us by phone or email
- Request information about our services
- Become a participant with Timeless Services Vic
- Subscribe to marketing communications
- Interact with our website
Why We Collect Your Information
We collect personal information to:
- Provide NDIS supports and services
- Respond to enquiries
- Contact you regarding your support needs
- Arrange appointments and consultations
- Manage participant records
- Improve our services and website
- Comply with legal and regulatory obligations
- Send service updates or information you have requested
Google Ads and Online Advertising
We may use Google Ads, Google Analytics and similar advertising platforms to understand website usage and improve our marketing activities.
If you submit your details through a Google Lead Form, we will only use your information to contact you regarding your enquiry and discuss our NDIS services. Your information will not be sold or shared with third parties for marketing purposes.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Measure advertising performance
- Enhance your browsing experience
You can disable cookies through your browser settings; however, some features of our website may not function correctly.
Disclosure of Personal Information
We may disclose your information where necessary to:
- The National Disability Insurance Agency (NDIA)
- Healthcare professionals involved in your care
- Government or regulatory authorities where required by law
- Professional advisers
- IT service providers who assist us in operating our business
- Contractors engaged to support service delivery
We only disclose personal information where it is necessary to provide our services or where required by law.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
Your information is stored securely using appropriate physical, electronic and administrative safeguards.
Access and Correction
You may request access to the personal information we hold about you or request corrections if your information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites. Timeless Services Vic is not responsible for the privacy practices or content of third-party websites.
Complaints
If you believe your privacy has been breached, please contact us so we can investigate your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the revised policy will take effect from the date it is published.
Contact Us
Timeless Services Vic
Website: https://timelessservicesvic.com.au
Phone: +61 449 982 584
Email: info@timelessservicesvic.com.au
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our team and we will be happy to assist.