NDIS support coordination in Melbourne
Help to understand your plan, put it into action and get the most from your NDIS funding – with you in control.
- Registered NDIS provider
- 24/7 support
- We come to you
In short
Support coordination helps you understand and use your NDIS plan. A support coordinator helps you find and connect with providers, set up service agreements, solve problems and build your own skills, so all your supports work well together – and you stay in control.
Who it’s for
- Participants with support coordination funded in their plan
- People new to the NDIS who want help getting started
- People with several providers to keep on track
- People preparing for a plan reassessment
What’s included
Making your plan work for you.
Whether you’re new to the NDIS, changing providers or want your supports to work better together, we can help with:
Understanding your plan
Explaining your plan, budgets and options clearly, step by step.
Putting your plan into action
Turning your funding into real supports that match your goals.
Connecting with providers
Finding providers across health, community and disability services, and setting up service agreements and bookings.
Working with your circle
Keeping your family, carers and health team in the loop, with your permission.
Building your skills
Capacity building, so you can manage more of your supports yourself over time.
Ongoing support
Keeping supports on track as your needs change, and helping you prepare for your plan reassessment.
Levels of support
Three levels of support coordination.
The NDIA decides which level is funded in your plan. We provide all three.
Level 1 – Support Connection
Builds your ability to connect with informal, community and funded supports, so you can use your plan more independently.
Level 2 – Support Coordination
Also called coordination of supports. Helps you understand and use your plan, connect with providers, set up service agreements and keep your supports on track.
Level 3 – Specialist Support Coordination
For participants with more complex situations, such as high or changing needs, or several services to work with across health, housing and justice.
Support Coordination guide
Support Coordination: what you need to know.
Clear answers to the questions people ask us most, so you can make an informed choice.
On this page
Talk to our team
Questions about support coordination? Call or WhatsApp us. We’ll check what your plan covers.
01
What a support coordinator does – and doesn’t do.
A support coordinator helps you:
- Understand your plan and budgets
- Find and compare providers, and set up service agreements
- Solve problems with services
- Plan for a crisis and know where to get help
- Build your own skills to manage your supports
- Prepare progress reports for your plan reassessment
A support coordinator doesn’t decide what the NDIS funds, change your funding or sign documents for you – those decisions stay with you and the NDIA. Support coordination isn’t a crisis or out-of-hours service, so we’ll also make sure you know about crisis lines and emergency services.
02
When specialist support coordination may be needed.
Specialist support coordination is for situations with higher risk or complexity – for example when health, housing and justice services are all involved, or when your support needs are high or changing quickly. A specialist support coordinator works to reduce risks and barriers, and to help prevent a crisis. It is usually time-limited and needs to be funded in your plan.
Not sure where to start?
Tell us what you need. We’ll explain your options for support coordination and check what your NDIS plan can cover.
03
Getting ready for your plan reassessment.
Your support coordinator can help you gather evidence for your next plan: progress against your goals, reports from your providers and therapists, and what has and hasn’t worked. Good preparation helps the NDIA understand what you need. Read our guide to reviewing your NDIS plan.
04
Changing support coordinators.
You can change your support coordinator at any time. Check the notice period in your service agreement, then let your new coordinator know. If you choose us, we’ll help with the handover so nothing falls through the gaps.
NDIS funding
How it’s funded.
Support coordination is funded from the Capacity Building budget in your NDIS plan. It needs to be included in your plan for you to use it. If it isn’t in your plan and you think you need it, you can raise it with the NDIA at your next plan reassessment.
You’re always free to choose your providers. If we’re your support coordinator, you can still use any other provider for your other supports – including providers other than Timeless Services VIC.
New to the NDIS? Read how the NDIS works. Need this support added to your plan? See changing your NDIS plan. Preparing for a plan reassessment? Read reviewing your NDIS plan.
Why Timeless Services VIC
What you can expect from us.
Clear guidance
We explain your plan and your options clearly, so you can make informed choices.
Your choice
We help you compare options and you decide.
On your side
We help you solve problems and keep your supports on track.
How it works
Getting started is simple.
Four easy steps. No pressure, and no question is too small.
01
Get in touch
Call us, send a WhatsApp message or fill in our enquiry form. Tell us a little about what you’re looking for.
02
Have a chat
We listen to your goals, your routine and what’s working – or not working – for you right now.
03
Plan together
We explain your options clearly and how our support can fit with your NDIS plan.
04
Start support
Support starts when you’re ready, at the times and places that suit you.
FAQ
Support Coordination: your questions.
Still not sure? Call us or send a message and we’ll help you work it out.
What does a support coordinator do?
A support coordinator helps you understand your funding, connect with providers, organise your supports, prepare for plan reassessments and deal with changes in your circumstances.
Do you offer specialist support coordination?
Yes. Specialist support coordination is for participants with more complex situations who need a higher level of help to coordinate their supports. It needs to be funded in your NDIS plan.
Who is eligible for support coordination?
Participants who have support coordination included in their approved NDIS plan. The NDIA decides this based on your circumstances and support needs.
What’s the difference between a support coordinator and a plan manager?
A support coordinator helps you find and organise supports. A plan manager pays your providers and keeps track of your budget. They’re different roles.
If you’re my support coordinator, do I have to use your other services?
No. You can choose any provider for your other supports. We’ll help you compare your options fairly.
Can a support coordinator help me get the most from my funding?
Yes. We help you understand what’s available, find supports that match your goals and keep track of how your supports are working.
Can I change my support coordinator?
Yes. You can change at any time. Check the notice period in your current service agreement, and your new coordinator can help with the handover.
Can I have a support coordinator and a psychosocial recovery coach?
It’s possible if your situation calls for it, but most people suit one or the other. Read about psychosocial recovery coaching.
Where we work
Support Coordination across Melbourne.
Support Coordination is available in all the areas we serve, and our team comes to you.
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Last updated:
Let’s talk about the support you need.
Call us, message us on WhatsApp or send an enquiry. Our office is open Monday to Friday, 10 am to 5:30 pm.
Contact us
Send an enquiry.
Tell us a little about what you need. A friendly member of our team will get back to you during business hours.
Outside office hours? Send us an enquiry and our office team will reply during business hours. In an emergency, call 000.
Call us+61 449 982 584
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24/7 supportHelp is available around the clock for the participants we support.