NDIS complex care support in Melbourne
Skilled, consistent support for people with high or complex support needs – planned carefully and delivered with care.
- Registered NDIS provider
- 24/7 support
- We come to you
In short
Complex care is support for NDIS participants with high or complex support needs, often because of significant disability or ongoing health conditions. We plan this support carefully with you, your family and your health professionals, and deliver it at home and in the community.
Who it’s for
- People with high physical support needs
- People living with complex or multiple health conditions
- People who need support from workers with specific training
- Families looking for a consistent, well-coordinated team
What’s included
Coordinated care for higher needs.
Every complex care plan is built around the person. Support can include:
Personal care and daily living
Help with hygiene, grooming, dressing, mobility and everyday routines.
Medication support
Safe support with medications and health routines, as set out in your care plan.
Nursing when you need it
Our registered nurses can help with wound care, continence and stoma assessment, and medication management.
High-intensity daily personal activities
Trained support for high-intensity needs, such as complex bowel care, enteral (tube) feeding, catheter care, subcutaneous injections and seizure management.
Working with your health team
We coordinate with your GP, specialists, allied health providers and support coordinator.
Behaviour support
Positive behaviour support that focuses on your quality of life, delivered in line with your behaviour support plan.
Complex Care guide
Complex Care: what you need to know.
Clear answers to the questions people ask us most, so you can make an informed choice.
On this page
Talk to our team
Questions about complex care? Call or WhatsApp us. We’ll check what your plan covers.
01
High intensity daily personal activities, explained.
Some supports carry more risk and need workers with specific training. The NDIS Quality and Safeguards Commission calls these high intensity daily personal activities. They are:
- Complex bowel care
- Enteral (tube) feeding and management
- Severe dysphagia (swallowing) management
- Tracheostomy management
- Urinary catheter management
- Ventilator management
- Subcutaneous injections
- Complex wound management
Registered providers can only deliver the high intensity supports listed on their registration, and workers must be trained and checked for each one. Tell us which supports you need and we’ll talk it through with you.
02
How complex care is planned.
Complex care starts with understanding the whole person – your health, your routines, how you communicate and what matters to you. Reports from your health team, such as a mealtime plan from a speech pathologist or a nursing care plan, become part of your support plan.
Workers are trained on your plan before they support you on their own, and the plan is reviewed whenever your needs change. Keeping the same small team with you matters even more with complex care, because they get to know the early signs that something is wrong.
Not sure where to start?
Tell us what you need. We’ll explain your options for complex care and check what your NDIS plan can cover.
03
Behaviour support and restrictive practices.
Positive behaviour support focuses on quality of life – understanding why behaviours of concern happen and reducing the need for them. Behaviour support plans are written by an NDIS behaviour support practitioner, and support workers follow the plan.
Any regulated restrictive practice must be part of a behaviour support plan, authorised under Victorian law and reported to the NDIS Quality and Safeguards Commission. If you have questions about a restrictive practice, you can ask us or contact the Commission.
NDIS funding
How it’s funded.
Complex care may be funded through your NDIS plan when it is reasonable and necessary and relates to your disability. It’s usually funded from the Core Supports budget, but the exact funding depends on the type and level of support you need. We’ll go through your plan with you before support starts.
New to the NDIS? Read how the NDIS works. Need this support added to your plan? See changing your NDIS plan, or talk to your support coordinator.
Why Timeless Services VIC
What you can expect from us.
Careful planning
We take the time to understand your needs and put a clear plan in place.
Consistent team
We aim to keep the same workers with you, so you’re not explaining yourself again and again.
Working together
We keep your family and health professionals in the loop, with your permission.
How it works
Getting started is simple.
Four easy steps. No pressure, and no question is too small.
01
Get in touch
Call us, send a WhatsApp message or fill in our enquiry form. Tell us a little about what you’re looking for.
02
Have a chat
We listen to your goals, your routine and what’s working – or not working – for you right now.
03
Plan together
We explain your options clearly and how our support can fit with your NDIS plan.
04
Start support
Support starts when you’re ready, at the times and places that suit you.
FAQ
Complex Care: your questions.
Still not sure? Call us or send a message and we’ll help you work it out.
What is NDIS complex care support?
It’s specialised support for participants with significant or high support needs. It can include personal care, medication support, mobility assistance, nursing and coordination with your health professionals.
Who can get complex care support?
NDIS participants with higher support needs because of their disability. What you can access depends on your circumstances, your goals and the funding in your plan. We can help you understand your options.
Do your workers have specific training?
We match workers to your needs and make sure they have the training your support requires.
Do you provide high-intensity daily personal activities?
Yes. Our trained support workers and registered nurses provide high-intensity supports such as complex bowel care, enteral (tube) feeding, catheter care, subcutaneous injections and seizure management. Every support is planned with you and your health team, in line with your NDIS plan. Tell us what you need and we’ll talk it through with you.
Do you provide behaviour support?
Yes. We provide behaviour support for participants who need it, working in line with their behaviour support plan and alongside their wider support team.
Can complex care be provided at home?
Yes. Many people receive complex care at home, which offers comfort, familiarity and continuity. We can also support you when you’re out in the community.
What is the difference between complex care and personal care?
Personal care is help with everyday tasks like showering and dressing. Complex care is for people whose needs are higher or carry more health risk, and may include high intensity supports, nursing input and closer coordination with your health team.
How are workers trained for high intensity supports?
Workers are trained for each high intensity support they provide, usually by a registered nurse or the relevant health professional, and their skills are checked before they support you on their own.
Can I get complex care if I live in SIL?
Yes. Complex care needs can be part of the support you receive in Supported Independent Living. We plan it with you, your household and your health team.
Where we work
Complex Care across Melbourne.
Complex Care is available in all the areas we serve, and our team comes to you.
Related services
You might also need.
Home Nursing
Registered nurses for wound care, continence, stoma assessment and medication management at home.
Learn more
Personal Care
Respectful help with showering, dressing, grooming and other daily routines.
Learn more
Supported Independent Living (SIL)
Day-to-day support in a shared or individual home, so you can live as independently as possible.
Learn more
Last updated:
Let’s talk about the support you need.
Call us, message us on WhatsApp or send an enquiry. Our office is open Monday to Friday, 10 am to 5:30 pm.
Contact us
Send an enquiry.
Tell us a little about what you need. A friendly member of our team will get back to you during business hours.
Outside office hours? Send us an enquiry and our office team will reply during business hours. In an emergency, call 000.
Call us+61 449 982 584
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