NDIS personal care support in Melbourne

01

What NDIS personal care looks like day to day.

Most people start with a morning or evening routine – for example help to shower, dress and have breakfast before work or a day program, or help to get ready for bed at night. Others need support at several points in the day, or only on certain days of the week.

Your routine is written into a support plan: the order you like things done, the products you use, how you like to be helped with transfers, and anything a worker should always ask about first. That way every worker supports you the same way, and you don’t have to explain yourself each time.

Good personal care is also about the small things – knocking before coming in, explaining each step, keeping you covered and letting you do as much as you want to do yourself. Support should build your independence, not take it away.

02

How personal care is funded and priced.

Personal care is usually claimed from the Core Supports budget in your plan, under Assistance with Daily Life. In most plans, Core funding is flexible, so you can use it across the different Core supports you need.

The NDIS sets price limits for personal care, and they change with the time and day: weekday daytime, weekday evening, weekday night, Saturday, Sunday and public holidays. A Sunday morning shift uses more of your budget than the same shift on a Tuesday morning.

Before support starts, we set out the support, times and expected costs in a service agreement, so you can plan your budget across the whole plan period and avoid running short before your plan ends.

03

Choosing a personal care provider in Melbourne.

Personal care is close and personal, so it’s worth asking a few questions before you choose. We’re happy to answer all of these:

• Are you a registered NDIS provider? (We are – registration number 4-L0XFW3J.)
• Can you support me at the times I need, in my suburb?
• Will I see the same workers most of the time?
• Can I ask for a male or female worker?
• Do your workers have NDIS Worker Screening Checks?
• How do I raise a concern, and what happens next?

You can read how we handle concerns on our feedback and complaints page.

04

Staying safe with personal care.

Workers in risk-assessed roles with NDIS participants need an NDIS Worker Screening Check. Support with medication follows the plan set by your doctor or pharmacist – workers can prompt and assist, but they don’t change your medication.

If your health or mobility changes, tell us early. Some needs are better met by a registered nurse, and our home nursing team can work alongside your support workers.