Frequently asked questions
Straight answers about our services, the NDIS and getting started. Can’t find what you’re looking for? Just ask us.
Talk to our team
- Registered NDIS provider (ID 4-L0XFW3J)
- Support plans tailored to your goals
- Office in the Melbourne CBD
+61 449 982 584
Monday to Friday, 10 am – 5:30 pm
About us
About us.
Are you a registered NDIS provider?
Yes. Timeless Services VIC is a registered NDIS provider. Our NDIS registration ID is 4-L0XFW3J. Read more about us.
Where is your office?
Our office is at Suite 311, 227 Collins Street, Melbourne VIC 3000. Directions are on our contact page.
What are your office hours?
Monday to Friday, 10 am to 5:30 pm. We’re closed on Saturday and Sunday. Outside these hours, send an enquiry and we’ll get back to you during business hours.
Do you have registered nurses?
Yes. Our home nursing services are delivered by registered nurses.
Our services
Our services.
What services do you offer?
Personal care, home nursing, complex care, hospital discharge support, supported independent living (SIL), accommodation (STA, MTA and respite), group activities, social community access, Specialist Disability Accommodation (SDA), support coordination and psychosocial recovery coaching. See all our services.
What nursing services do you provide?
Wound care, continence nursing assessment and aids, stoma assessment, and medication management. Read about home nursing.
What types of accommodation do you offer?
Short-term accommodation (STA), medium-term accommodation (MTA) and respite care. We are also a registered Specialist Disability Accommodation (SDA) provider. Read about our accommodation.
Can I use more than one service?
Yes. Many people combine services – for example personal care and home nursing.
NDIS and funding
NDIS and funding.
Can I use my NDIS funding for your services?
In most cases, yes. Which part of your plan pays for a support depends on the type of support and how your plan is managed. We’ll go through this with you before anything starts. How NDIS plans and budgets work.
Do you work with plan-managed and self-managed participants?
Yes. As a registered provider we can support participants whose plans are NDIA-managed, plan-managed or self-managed.
Can I switch to Timeless Services VIC from another provider?
Yes. You can choose who provides your supports. Check your current service agreement for any notice period and we’ll help with the rest. See changing your NDIS plan for more on changing providers.
What if my plan doesn’t cover what I need?
Your plan may need to change. Read changing your NDIS plan and reviewing your NDIS plan, or call us to talk it through.
Getting started
Getting started.
How do I get started?
Call us on +61 449 982 584, send a WhatsApp message or fill in the enquiry form. We’ll talk about what you need and explain the next steps.
Can a family member, carer or support coordinator contact you for me?
Yes, with your permission.
Can I choose my support worker?
Yes. Tell us what matters to you in a support worker – for example gender, language or shared interests – and we’ll do our best to match you with someone who suits your preferences, goals and routine.
How quickly can support start?
We’ll get back to you during business hours to talk about your needs, then start support as soon as we can. Timing depends on your plan, the support you need and availability in your area.
Which areas do you cover?
We support people across Melbourne and Geelong, including Box Hill, Broadmeadows, Craigieburn, Epping, Footscray, Geelong, Hawthorn, Lalor, Lyndhurst, Melbourne CBD, Reservoir, Richmond, Roxburgh Park, St Albans, Sunshine or Werribee. All services are available in each area. See areas we serve.
How do I give feedback or make a complaint?
Contact us directly by phone, email or the enquiry form. See feedback and complaints for more information.
Let’s talk about the support you need.
Call us, message us on WhatsApp or send an enquiry. Our office is open Monday to Friday, 10 am to 5:30 pm.
Contact us
Send an enquiry.
Tell us a little about what you need. A friendly member of our team will get back to you during business hours.
Outside office hours? Send us an enquiry and our office team will reply during business hours. In an emergency, call 000.
Call us+61 449 982 584
WhatsAppSend us a message
24/7 supportHelp is available around the clock for the participants we support.