We welcome all feedback – compliments, suggestions and complaints. Your feedback helps us improve, and making a complaint will never affect the support you receive from us.
How to give feedback or make a complaint
Contact us directly in whichever way suits you:
Phone: +61 449 982 584 (Monday to Friday, 10 am – 5:30 pm)
Email: info@timelessservicesvic.com.au
Online: our enquiry form
In person: Suite 311, 227 Collins Street, Melbourne VIC 3000
You can ask a family member, friend, carer or advocate to help you or to contact us on your behalf. You can also give feedback anonymously.
What happens next
- We’ll listen and make sure we understand your concern
- We’ll keep you informed about what we’re doing and when
- We’ll treat your complaint fairly and keep your information private
- We’ll tell you the outcome and any changes we make
The NDIS Quality and Safeguards Commission
You also have the right to make a complaint to the NDIS Quality and Safeguards Commission about the supports you receive.
Phone: 1800 035 544 (free call from landlines)
Website: ndiscommission.gov.au
Need help?
If you need an interpreter, contact TIS National on 131 450. In an emergency, or if someone is in immediate danger, call 000.